Can I install the murals myself or should I hire a professional?
Yes, you can install your murals yourself or hire a professional; it is entirely up to you! Our murals are designed for easy installation. We will print and send the mural to you, complete with instructions on how to install your wall mural.
How long does it take to install wallpaper?
It completely depends on the size of your wall. It’s better to take your time rather than rushing through and risk making mistakes. Also, always prepare walls beforehand for the best results.
What wall mural material choices are available?
We offer 4 different wall mural material choices:
- Pre-pasted texture ( PVC Free ) A+ Fire Rating wallpaper
- Fabric “ Peel and Stick “ ( PVC Free ) A+ Fire Rating wallpaper
- Vinyl ‘Peel and Stick’ ( PVC Free ) A+ Fire Rating wallpaper
- Suede “Paste Required” (PVC Free ) A+ Fire Rating wallpaper
Do you offer a sample service?
If you would like to see and feel our wallpapers before you order, we can ship you a selection of small samples – free of charge, but shipping charges will apply. These samples are only available in random designs.
For a small fee, we can also print a panel sample in your choice of design and material. The cost for a sample panel will depend on the overall dimensions of your wall. The fee for one sample panel will be refunded should you place an order with us. Please contact us to arrange any samples.
For all samples, any shipping charges will not be refunded.
Wall Mural Sizes
Can I pick the size of mural I want?
Yes. You can totally customize the size of the wall mural that you want. Simply add the dimensions that you desire, and the image will be ‘cropped’ to show you what area of the image fits those dimensions. Once the crop marks are shown on the image, you can move these marks to highlight the exact area of the image that you want to be printed as your wall mural. The minimum size of our wall murals is 2 square meters. However, you can order a mural that is less than 2 square meters, but you will still be charged the same as our minimum sized mural which is 2 square meters.
Delivery & Returns
Can I deliver to a different address?
When you are making your purchase, you can opt to have the mural delivered to an address that is not your billing address. After entering your billing address, click to send to a different address for delivery and fill in your alternative delivery address details.
Will I be told when my mural has been dispatched?
Yes. Once your mural has been printed and has been dispatched to you via our courier, you will receive an email to inform you. This is normally within 1-2 days after placing your order.
How many days after placing my order will I receive my mural?
Our normal delivery timescale is within 3 to 5 days for the US. If you have a special urgent requirement, please contact our team to discuss.
Will I receive an order confirmation?
Yes. Once your order is placed online, you will receive an order confirmation by email giving you a summary of your order.
I’ve found a fault in my wallpaper after putting it up, what do I do?
You should always check all wallpaper products for faults before hanging. Once the paper has been applied to the wall, we are unable to exchange/return wallpaper. We only accept product returns in their original unopened condition. Also, please note that we do not compensate costs arising from incorrect installation, e.g. time spent, materials, etc.
Wall Mural Artwork
On uploading my own file, how do I know if my image is good enough quality?
On the upload your own image page, once you upload your image, our designer will contact you and let you know whether the image is good quality or not.
I have seen an image/photo somewhere else that I would like printed as a wall mural. Can you help?
If you have seen an image that you would like printed as a wall mural, but are unsure about the next steps, simply contact us for help and advice on obtaining the image you want and/or determining whether the image is available for you to use.
Other Questions
If you have any other questions not answered here, please contact us and we will be happy to advise.